Ring Security Cameras
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Live view not working on stick up cams 3rd gen though works for doorbell
I'm having a continuing issue with my two Ring stick up cam battery/solar cameras. I cannot get live view to consistently work. I had this problem before and called tech support who made me walk through 20 minutes of things I'd already tried before elevating my call to someone else who did something remotely that fixed the issue for two days, but the same problem returned.I've got a ring alarm, a ring doorbell, and the two stick up cams. The stick up cams seem to work when triggered by motion and I can see a real-time video feed if I answer the notification. The doorbell works fine and will instantly show live feed when I access it in the app. If I try live view for either stick cam I just see the spinning blue circle and either nothing happens or sometimes a video clip appears as processing several minutes later. My Wifi connection is strong (300+ down 35+ up) and tested as well connected with device RSSIs at -33 and -52 (for what it's worth the doorbell is further from Wifi with worse RSSI but works fine). I've tried to access this from 5 separate devices with the same results. Things I've tried that didn't work:Bringing cameras close to base stationreseting Wifi removing and adding devices from systemattempting to use rapid ring app insteadturn off Wifi and attempt to use on LTE (iPhone 11)turning off Bluetooth on devicesunplugging other Wifi devices in houseI called tech support a couple of days ago and they reset something that made it work perfectly for two days but I'm now back to the same problem. Really getting frustrated.
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22-01-2020 05:22:51
Responses (35)
- S
Did anyone figure out a fix to this problem? I’m having the same issue, I’m a tech wiz and still can’t figure this out. I have a -44 rssi , everything is up to date, I have amazing internet speed and signal, my 3 other ring devices that are much further away work flawlessly. Still no live view and when it connects on the computer, I just get a black screen. Ring please fix this!!!!
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01-04-2020 01:02:35
MSame problem since 2 months. Spoke to a senior specialist at Ring and he told me that my mesh is causing the issue. I received a document with many port settings to discuss with my internet prover. Problem is caused by Ring so I expect a solution from Ring. I saw that a neighbour used a static ip adress with 3 digits at the end. For me no solution. I reinstalled my old router from my internet provider next to my mesh The ring stick up cam is now using the wifi from this router. My Ring video doorbell is using my new mesh. This WORks but is only a Temporary sollution. Software on my stick up cam is still not up to date. Version cam 1.4.152. The stick up cam has an issue!!!
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01-04-2020 15:39:46
- A
- Recently installed 3 stick up cams ($99 model, all set up outside) and 1 indoor cam ($59 model).- **All cams are powered via wired connections.**- Live view on all cams had been working fine until...- Monday, 3/30, live view stopped working on the 3 stick up cams but...- Live view continued (and still continues) to work on the indoor cam- Now, when pressinng the live view "bar" in settings, a message pop up states: " **Live view is disabled because** (cam name) **has a low battery"**- There have been no network changes or issues on my end- Ring app version = 5.24.0- iPhone iOS 13.4- Stick up cam firmware = cam-1.4.15200I'm 2-weeks into my new Ring system and now this. How responsive is Ring to making a fix? Does this kind of thing happen frequently?
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01-04-2020 14:01:26
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- B
I just had this problem with my battery powered spotlight can. I disconnected it from the WiFi and then went in and reconnected it. When reconnecting it said it downloaded an update to the firmware and now it works...so far.
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07-04-2020 22:02:45
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PWish I had found this thread earlier as I’ve spent a frustrating week trying everything to troubleshoot my brand new Stick Up plug in. Live view almost never worked, only occasionally after power reset. Recording was 50% reliable at best. Have a Spotlight camera which has worked perfectly for over a year so obviously not a WiFi issue etc and I know the Ring products and way of working. Anyway, managed to return the stick up and got another Spotlight, and it just works like you expect it to. Not that Ring earned the upgrade but obviously worth the extra cash for me. It seems to me like a clear model or, best case, firmware issue.
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07-04-2020 22:22:42
- K
Wow. A lot of people with problems with the Stick Up Cam. I felt the need to throw my hat in the ring.I had my Ring Alarm system and stick up cam for almost a year. For the most part no problems.However, this changed around the time that they came out with the Motion Verification Feature, which I initially enabled. I thought that was causing the problem below, so I turned the feature off. That did not solve anything.I am often not getting notifications for movement. When I look at the recent events, the video picture is overexposed (very, very light) and the picture pauses a second or so once a person or object enters the frame. The video will remain stuck for about 30 seconds to one minute. The end of the clip is normal, but it is generally after the person or object is out of view.Moreover, I am not able to access live view. All of these are problems when using the App on my phone or the website on my computer.After reviewing video clips, it looks like this has been going on since around April 2nd or 3rd. Some of the videos clips are completely black.
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27-04-2020 20:40:53
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- J
I too am having the same issues outlined by others. I've gone through the troubleshooting steps that others have gone through as well. It still doesn't work. As a product manager myself, I firmly believe this is a firmware issue. (pun intended). I'm happy to work with Ring to troubleshoot but I'd ask their product team reach out to me to help resolve. Happy to help where possible.
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12-05-2020 18:30:30
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MExactly the same problem here. I’m in the UK with various ring devices. Ring Video Doorbell 3 plus works absolutely fine with Live View and shows the last health check as only one minute ago. However my two 3rd Gen Stick Up Cams will not show live view, both just state “streaming error”. Device health shows that one of the had a health check last completed 5 hours ago and the other had a health check last completed 23 hours ago! Terrible that Ring haven’t fixed this issue despite the amount of complaints on this thread!
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13-05-2020 03:12:27
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iamlenhall
I made a change last night and it seems to be helping this issue. I went in my router/gateway and made the IP address of my cam a static IP address. Also, I noticed that my router/gateway gave my doorbell an IP address that ended in three digits while it gave my cam an address that ended in two digits. I have no live problems with my doorbell so I changed the Cam's IP address to be one number off from the doorbell. So now they both have IP addresses that end in three digits (I.e. xxx.xx.xxx.xxx) I powered the cam off and then back on so it would acquire the new static IP address and so far we've been able to live view every time and quite fast. I'm not sure if this is an actual solution but so far it's working for us. We have Comcast Xfinity Internet with their Xfi wireless gateway.
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21-03-2020 15:50:13
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