Ring Security Cameras
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Live view not working on stick up cams 3rd gen though works for doorbell
I'm having a continuing issue with my two Ring stick up cam battery/solar cameras. I cannot get live view to consistently work. I had this problem before and called tech support who made me walk through 20 minutes of things I'd already tried before elevating my call to someone else who did something remotely that fixed the issue for two days, but the same problem returned.I've got a ring alarm, a ring doorbell, and the two stick up cams. The stick up cams seem to work when triggered by motion and I can see a real-time video feed if I answer the notification. The doorbell works fine and will instantly show live feed when I access it in the app. If I try live view for either stick cam I just see the spinning blue circle and either nothing happens or sometimes a video clip appears as processing several minutes later. My Wifi connection is strong (300+ down 35+ up) and tested as well connected with device RSSIs at -33 and -52 (for what it's worth the doorbell is further from Wifi with worse RSSI but works fine). I've tried to access this from 5 separate devices with the same results. Things I've tried that didn't work:Bringing cameras close to base stationreseting Wifi removing and adding devices from systemattempting to use rapid ring app insteadturn off Wifi and attempt to use on LTE (iPhone 11)turning off Bluetooth on devicesunplugging other Wifi devices in houseI called tech support a couple of days ago and they reset something that made it work perfectly for two days but I'm now back to the same problem. Really getting frustrated.
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22-01-2020 05:22:51
Responses (35)
- G
Same exact problem here. 2 stickup cams, brand new, quit working. Ring doorbell works just fine. Its not my freaking WIFI, its not my internet, its the cameras. BOTH Stick up cams stopped working at the exact same time. Everything else I have works like it should. Get off the script ring!!!! If its a firmware bug then tell us and make it so we can roll back. Enough already!
•4
05-03-2020 20:49:40
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- G
I am having the same problem. I have two new Stick Up Cam Battery devices operating on a high-speed wifi network and "Live" never works in a timely way. When I try to view "Live" all I get is a spinning image and a message saying "Activating Device." The best that I ever get is a connection within 5-10 seconds but far more often than not, I get no message or a message saying "LIVE VIDEO ENDED, RECONNECT" when it hasn't connected or it just keeps spinning. To Ring Management: what would happen if a criminal broke into my house one night and I couldn't even get these cameras to work? If I am doing something wrong then please advise and don't ignore these comments.
•4
18-03-2020 21:00:51
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- T
anyone figure out a solution for this, my parents getting the same error all of the sudden and they are in another country so trying to fix it for them is hard. I have had them reset it and make sure its updated, check the wifi speed and signal, still no avail.My Motion Detector is working, i can see images from a few secs ago but no Live view when i click it, its stuck on "Activating Device" and then Live view ended. Even my historal view is black
•2
19-03-2020 22:05:26
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- W
I have a solution to enable live view. My system updated a month ago to allow the cameras to be activated when the alarm is set off. Ever since then, live stream on my indoor cameras has not worked. I just disabled that feature and they work now. So something wrong with that feature update. Open app, click pulldown menu icon (usually 3 small lines or 3 dots), go to settings, modes, scroll all the way to bottom and select the disable mode settings for cameras.
•4
20-03-2020 18:13:23
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SI disabled modes and there is a good improvement in the live view response. I had this problem on 2 of my stickup cams and now they respond to live view. But one still is having a problem occasionally but dose respond to live view more often then not. I now believe This is a software problem with ring and not a hardware problem. Ring needs to address this issse. And thank you for this helpful information.
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16-10-2020 14:49:33
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Faith
Agreed to all of the above, this is a serious flaw. We are having the same problem as above. Not happy.
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05-03-2020 19:41:17
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