I’m having a continuing issue with my two Ring stick up cam battery/solar cameras. I cannot get live view to consistently work. I had this problem before and called tech support who made me walk through 20 minutes of things I’d already tried before elevating my call to someone else who did something remotely that fixed the issue for two days, but the same problem returned.
I’ve got a ring alarm, a ring doorbell, and the two stick up cams. The stick up cams seem to work when triggered by motion and I can see a real-time video feed if I answer the notification. The doorbell works fine and will instantly show live feed when I access it in the app. If I try live view for either stick cam I just see the spinning blue circle and either nothing happens or sometimes a video clip appears as processing several minutes later. My Wifi connection is strong (300+ down 35+ up) and tested as well connected with device RSSIs at -33 and -52 (for what it’s worth the doorbell is further from Wifi with worse RSSI but works fine). I’ve tried to access this from 5 separate devices with the same results.
Things I’ve tried that didn’t work:
Bringing cameras close to base station
removing and adding devices from system
attempting to use rapid ring app instead
turn off Wifi and attempt to use on LTE (iPhone 11)
turning off Bluetooth on devices
unplugging other Wifi devices in house
I called tech support a couple of days ago and they reset something that made it work perfectly for two days but I’m now back to the same problem. Really getting frustrated.