Hi neighbors! In addition to a good wifi signal, an efficient mobile device connection is equally important. Trying multiple mobile devices is a great first step to rule out many variables. Next, please ensure there is no VPN enabled. For Android users, please also check for any Android apps that conflict with the Ring app. Lastly, you can review our Community post here for more tips on how to troubleshoot the Live View.
For the best live view experience, I recommend using the Rapid Ring app. I hope this helps! 