I have Ring Doorbell Pro wired to Ring transformer.
Since 3/18, I am unable to open Live View on my phone.
When I click on the Live View, the Activating Device spins for several seconds and then I get a “Failed to connect. We’re having trouble connecting to your Front Door” message.
If I go back to the app, the Preview shows the correct picture as of now. So, the picture is updated in preview, but Live View does not work.
The RSSI is -45, the download and upload speeds are 38 and 10 Mbps as tested in Ring app with my phone next to the doorbell. Everything is green. No issues are shown.
I have cut power to the doorbell and then powered it back on, rebooted the WiFi router, but nothing seems to help.
Every time I check the Live View, the event is recorded in history, but I cannot play it back. The doorbell is detecting motion and showing it in the history, but when I try to play it back, nothing happens.
Is the doorbell camera dead? Then how it is able to show the correct picture in preview window?
The same problem happened in December of 2020 and I had to factory reset the doorbell and re-add it. Then it worked fine for three months and then same problem.
Any ideas what I can try?