Live view not working help

I have had a ring camera and flood light in for about two weeks and the live view has stopped working my wifi is fine and our ring wireless camera at front works fine my wifi is 200mb & 20mb
I have removed device and reinstalled it done the long press complete removed it again and I still can not get the live view to work any ideas?

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Hi @JEH4329. You’re on the right track with those troubleshooting steps that you’ve tried so far. You can also find some more tips for Live View concerns in our Community Post here. If you’re not able to find a solution that works from there, I’d suggest giving our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: