Responses (50)

• M

  Marley_Ring

  Try out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for the quickest access to live view. Please also ensure there are no VPNs enabled on the mobile device. As other neighbors suggested prior, testing wifi versus cellular data connection is another great step. I hope this helps! :)

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  15-11-2021 08:55:35

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  AK

  ayman.k.a

  Thanks! I've been having this issue for months now ! where Live and Answering calls doesn't work on Cellular network only when I am on Wifi, been having the same issue with my iPhone Xs and now with iPhone 13 Pro Max with the latest Software, sometime back the way to get this to work was to disable VoLTE now this option has been removed from iPhone, as it has 5G and no Voice over LTE enable to disable option anymore, the Rapid Ring App Works like a charm now =) wish they'd fix the main app, finding help is very difficult, I tried to hard to contact ring without any success, I am on the first users of Ring doorbells and have been part of Ring's Explorer's testing program at some point

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  23-02-2022 10:36:46

• N

  nicknacker

  I'm experiencing the same issue with my Ring Doorbell 2. It's really frustrating because it hardly ever works but used to decently well. I'm thinking about replacing it with an Arlo Doorbell if not able to get this rectified because I have several arlo cameras connected around my home that work consistently well (and a couple of them are twice as far from my router). Things I've tried... - Reset my router - Reset my Ring - Changed the Wi-Fi network. This actually solved the problem but only temporarily. After doing this, I could access live view but after only once, it no longer works. I tried again, and same thing. THe first time after changing the network it worked, but hasn't worked since. - I have a Samsung S20. I've tried repeatedly connecting using my Wi-Fi and non Wi-Fi (cell). Neither will work. - I checked the device health and everything looks good, including a Signal Strength of RSSI - 53. I don't know what else to try. The strength of my wifi to my door is solid. Everything else works fine. It records video when it senses motion and I can view the recorded video. The problem is only with the live view.

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  06-12-2021 05:11:57

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• R

  rnick1976

  I have this exact same issue with my floodlight cam, and like others it started about a month ago. Try accessing your camera from the web at ring.com. In my case, the floodlight cam works PERFECTLY on ring.com - Live View, recorded videos, you name it. The hardware is fine, the connection to the wifi is fine, and nothing changed from over the summer when everything worked fine. Since October on my phone, I can't access Live View on the one camera where I need it the most. It's a Pixel 6 Pro on the latest version of Android, not some antique phone running Android 4. Despite the reboots, remove/add device, add to Pro Network, check RSSI, etc., it's 1,000% a compatibility issue with the phone app that Ring needs to pay attention to and address ASAP. @Marley_Ring

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  06-12-2021 06:13:02

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• N

  nicknacker

  I have tried using the Rapid Ring App, no difference. Still does not work. I've tried accessing via my pc by going to ring.com, does not work either. I even took a range extender to boost the wifi (even though the signal is strong) and that doesn't work. I've tried everything that has been posted to try as well as everything that is listed in their support section online. I'm about a day removed from selling this on ebay and getting a different brand because this is ridiculous. It seems to me this would be an issue that Ring would jump all over to correct. I have a video doorbell that won't show me video when I want it. Perfect. Makes sense for a SECURITY camera.

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  07-12-2021 03:06:14

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  U

  user_7a3636

  It’s getting a joke

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  28-08-2024 03:37:24

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  pchoustontx

  I also am having this issue. Each time someone rings the doorbell, you see the instant alert and tap on the alerts and the app cannot load and hangs there. The issue is not my phone, not my WIFI, not my doorbells. I have an s21 ultra, rebooted devices, cleared DNS on WIFI, running up to 1tb in WIFI mesh which extends well over onto the next block of streets. I am using the latest doorbell pro's and I have uninstalled and reinstalled the app and same issue. I have tried this on other devices and having the same issue with the live alerts. I then tested the Rapid Ring app and it is a 50/50 shot of it working. Any suggestions?

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  09-12-2021 12:46:50

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  rnick1976

  It's almost certainly a well-reported issue with the Ring app on your phone. Until they update the app to make it functional again: * Check your Live View on ring.com. If the camera and Live View works fine there (as mine does), you'll know it's not a hardware or connection issue * Uninstall the Ring app from your phone, and download/install an older functional version. Version [3.35.1 worked for me](https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-35-1-release/) and others. If this version of the app works for you, you'll have even more certainty that it's an issue with the most recent app versions (as many other have reported). * Disable "Auto Updates" for your apps on your phone, to avoid having your system install the non-functional recent version of the Ring app * Keep monitoring this board to find out when they actually fix this problem

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  09-12-2021 02:34:49

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  nicknacker

  I appreciate the suggestion, and I'll give that a try. However, why would it be an app problem if live view also fails to work when logging in from my pc?

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  14-12-2021 01:53:54

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  rnick1976

  What I meant was that it's an app problem if everything DOES work fine from the PC. If you have a an app, website, whatever that has no problem serving up the content, then you an rule out a) a hardware issue, and b) a connection issue between the hardware and your home's internet connection. It's important to rule those things out; Ring's Tier1 support will have you disconnect hardware/reconnect it/reboot routers/make you connect to a Ring Pro network instead... everything under the sun. If it works on the web browser, but not on the mobile phone app, then the issue is the mobile phone app. If the web browser Ring app ISN'T working, then the problem could be anything (hardware, internet connection, etc).

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  14-12-2021 06:20:11

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  nicknacker

  Okay, I downloaded the older version of the Ring app (3.35.1) and still does not work. I have now tried every suggestion provided to me. This Ring doorbell sucks and is going in the trash (literally). I ordered an Arlo doorbell and will go in that direction. Why should I work harder than the customer support folks? Funny thing is, if you read these boards, this is happening to many other people as well. Too bad, I really liked the Ring doorbell when it worked. However, no doorbell is worth this much aggravation.

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  15-12-2021 03:14:28

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  Slackgv

  I tried to contact to Ring support and after many attempts they said me my phone is the problem, the new version of Ring app 3.5 doesn't work properly with the live mode instead of use the latest version you could download the 3.35 it works good

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  27-07-2022 04:57:16