Responses (50)

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  cricket171

  Try turning off WIFI on your phone and using the cellular data to connect instead. I've been having this exact problem. Everything works and the camera picture is crystal clear until I try the live view. When i try launching the live feed, the picture is grayed out so you can't see anything. After reading the response from Marley_Ring, I turned WIFI off on my phone and tried again. The Live feed came up immediately with a clear picture. It must be the cellular data connection causing the issue when away from home.

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  13-12-2021 08:01:06

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  nicknacker

  Glad that turning wifi off worked for you. However, for many others, that doesn't do anything. I've tried everything suggested on this forum to rectify the problem, except of using an older version of the Ring app which was just recommended. I intend to give this a try. I'll report back to let people know if this works (for me).

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  14-12-2021 01:43:44

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  user6887

  Please Vote for ‘Feature Request’ to fix Live View. https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034 Thanks.

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  27-01-2022 08:52:56

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  user6887

  Please Vote for ‘Feature Request’ to fix Live View. https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034 Thanks.

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  27-01-2022 08:52:56

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  LilGaryLaserEyes

  Hi All- Ran into this same issue. Live view worked on my phone but not my pc. I chased it down endlessly with above suggestions. Turns out somehow my browser had lost permission to the mic and this prevents Live View from connecting. Cleared my browser settings, allowed it permission when it asked and fine since. SO. DUMB. I hope this saves one of you some frustrated troubleshooting.

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  26-02-2022 01:02:31

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  BillDevon

  This sorted the issue for me - enable mic ! Thanks :)

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  03-03-2022 05:54:23

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  Marley_Ring

  [quote="LilGaryLaserEyes, post:23, topic:90171"] Turns out somehow my browser had lost permission to the mic and this prevents Live View from connecting. Cleared my browser settings, allowed it permission when it asked and fine since [/quote] Thank you for sharing! For any other neighbors, try the above and ensure there is not a VPN enabled on your device. Check out our [Help Center guide to the Ring Web app](https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app) for more tips. For neighbors having live view concerns in general, check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal.

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  07-03-2022 06:46:01

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  6dd6a52fe9f1469c00d816173c6f8f

  New iPhone with up to date software. I’ve had this issue for months. For me there was an app update at some point and the app lost “Local Network” access in the iPhone settings. Not quite the same as mic access but the same idea. Hope this helps others.

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  14-03-2022 04:56:40

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  boundlessfoxx

  Live view on the app suddenly stopped working on cellular data the last view days. The app will work if im on wifi and to get it to work on the phone while I'm not home I have to switch to the browser on the ph and check live view from there. Its not an issue with my data. I've tried everything to get the app working again on cellular and it wont. IT is also not working on my housemates ph either and we both have ATT Samsung Notes ( 9 and 20 Ultra) . I can still get motion detections and view recordings - everything is working except live view with cellular data . - Update - I was able to get live view working on rapid ring at least which is a bit absurd to me but at least its working for now.

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  08-03-2022 08:36:05

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