Live View not working - Battery

Hi, I have been using Ring for about 4 years and have a wired spotlight cam on the front of the house.I have tried several wifi based cams at the back of the house but decided i wanted to stay with Ring so the other week I purchased a Ring Spotlight Cam (Battery), i have connected it to my network and the motion and sensor seems to work, but the live view does not. I have tried connecting it to both the router directly and to an extended, both in situ in the garden and within meters of the router/extender and I'm having no luck. The motion sensor and spotlight continues to work but again no live view.The wired Spotlight cam works with no issues, live view pops up and works as it should.Are there any suggestions?