Ring Video Doorbell

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S
Live view not working anymore
android
For about a month live view no longer works in the ring app. I can only access it through rapid ring. It worked perfectly for for over a year. I have 3 cameras and a doorbell. Same issue on all. RSSI is fine with no connection issues. If I start live view I would get a trouble connecting message. More recently I just get a blurred image. If I stop live view them recording is immediately available. I have uninstalled and reinstalled the app. Issue persists.

1445

0

0

18-11-2021 09:02:07

Responses (1)

M
Great job checking your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), as it is best to ensure for optimal wifi signal. I recommend trying out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for the quickest access to live view. Please also ensure there is not a VPN enabled on your mobile device.

0

22-11-2021 03:28:12

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