Live View not loading while device connected

When i am in the ring dashboard mine shows a current view and when I tap to go to live view it says trouble connecting. When I look at device health everything is connected. This has been going on for a week and nothing has worked.

Hi @user48291. While on the Device Health page, check that your Ring Doorbell is receiving a strong enough signal. You can learn more about signal strength here. Next, we have several troubleshooting tips for Live View here. If this issue persists, you can get in touch with our support team for more in-depth assistance.

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