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Live view not loading on desktop since desk top update on 06 09 2020
With yesterdays desktop app update, live views no longer load. Loaded fine the day before with no issues. Have two wired cams and vidoe door bell. Connectivity is not a problem. Tried relauching, issue still exists-live view dead
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10-06-2020 18:59:39
Responses (2)
- C
Hi @Zoogy77. Would you mind reaching out to our support team regarding this concern? They can take a closer look and offer more advanced troubleshooting support. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-01-2021 18:34:02
- A
windows 10 desktop, NOT ABLE to connect to live feed. while desktop is spinning, PHONE APP has the live feed displaying. same router, internet, connections, etc.something is not connecting with the desktopnew installation of all software, i JUST GOT the camera
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29-08-2021 12:43:02
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Zoogy77
I'm having the same issue on Ring App for Mac OS High Sierra 10.13.6. It's almost 8am on January 18,2021, and "All Activity" is showing the last event from the 17th at 11:09 PM. My iPhone app has 3 events since then. Even if I drag down to refresh the desktop app, nothing.
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18-01-2021 14:40:40
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