Live View is Freezing Up

Live view concerns are often related to wifi or mobile device connection variables. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. I recommend trying out the Rapid Ring app, designed for optimal access to live view. Please also ensure there is not a vpn enabled on your mobile device.

As suggested by other neighbors above, it’s always a good step to test wifi connection versus cell data connection on your mobile device. If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.