Live view is dark at night

Can anyone tell me if they have any other advise on this night view and how to fix it , night view is all black , I can’t get any help solving this issue, I have been on the phone at least 6 times in the last 2 weeks with customer support resetting the video 2 door bell, over and over again , there’re saying it’s my security Motion light causing this problem??? SMH, I’ve given them access to view my video, they were suppose to monitor for 24 hrs and call me to further discuss , Still no call back from customer support