Hi @Edgie70. I'd also recommend checking the RSSI in the Device Health screen to make sure the Spotlight Cam is getting a good internet connection. You can read more about RSSI in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4), which will also have some tips on how to improve the RSSI if it's high. Additionally, you'll also want to test out the Live View on both wifi and on mobile data to isolate if the problem is related to one of those, and make sure you have any VPNs disabled as well. If this concern continues to persist, our support team is available to go more in-depth on troubleshooting this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

 Hi , I tried with the router on the window ledge and it's still the same , I call tomorrow