Live View for Floodlight Cam Not Working

I can’t get a live view for my floodlight cam. I’ve tried the ring app and the Live View app- it doesn’t work on either. I can get live pictures for my other cameras on. Other the Ring app and Live View app

Hey, @Mhtchinfdhj! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile:

This seems like a canned response. As I mentioned I don’t have issue with other cameras. The RSSI is 60 for the floodlight camera. The issue seems specific to this device.