Hello @thomasgould and @dvd67 ,
Dang, the reset technique of @dvd67 did work for me . . . until today, so the temporary “reset” fix lasted a total of 16 days for me. So, now it’s back where the Live-View on the Windows PC Ring App only displaying for 40 seconds again.
It’s not clear to me why the Ring Support Teams last updated the Windows PC Ring App in 9/23/2015, nor why they made the decision to no longer support this App. From other posts I have read, I get the feeling that there are problems for the Windows Ring App interfacing with the Microsoft updates that can cause App issues, and my guess is that this is partly the reason someone decided to no longer support or update this Windows Ring App. This is just my guess.
As a “Ring Superuser”, I’m still just a fellow “Ring Neighbor” and not a Ring employee. This is a very busy “Ring Community” forum online board that is group-based, where we can help each other. Very often, some of us have encountered an issue or have a question, that another “Ring Neighbor” has found a solution or has the answer, and thus able to help each other out. I’ve seen some quite innovative ideas and solutions that other people have come up with and posted in this Community.
It is busy here in this Ring Community and the Ring Moderators try their best to also guide or help provide a potential solution whenever they can. I imagine that it is a daunting task to address all the posts here. They eventually get to all the posted topics, but it just takes a little time as they cover the entire online board of posts.
The “Feature Request Board” forum room, created about a year ago, is the best place to get the attention of the actual Ring Teams forum (depending on how many votes the “Feature Request” receives). Plus, when Ring Moderators notice a trend, they too contact the Ring Teams, and relay the activity they see in this Ring Community forum. There are a few requests for updates and different aspects for the Windows PC App.
I too really like the Windows PC Ring App on my laptop and wish this glitch could be solved too. I much prefer it over the www.ring.com account Dashboard. But since Ring no longer supports the Windows App, I don’t know the solution.
Hello @Chelsea_Ring , could you reach out to the Ring Teams to find out the reason Ring no longer supports the Windows PC Ring App? Thank you in advance.
Now, as I’m kind of brainstorming, I’m experimenting with a new idea as a work-around to the Windows 10 Ring App issue. Since I like having the Ring App on my PC laptop to get “Live-View”, I’ve downloaded the “BlueStacks” program onto my PC. It is an Android emulator, from www.bluestacks.com which allows you to install android smartphone apps into your Windows PC.
Once Bluestacks is installed, go to tab “My Games” (upper-left-corner) and you’ll see that Bluestacks already has the Google Play store loaded on there. And then from the Google Play, I downloaded the android smartphone Ring App. If you prefer, you could also download the “Rapid Ring” App too.
This BlueStacks & Android Ring App combination method seems to be working, although a little funny looking in Dashboard mode (skinny just like if it was being displayed on your smartphone). But utilizing this Bluestacks program and then selecting the Live-View it displays in full-screen on my PC Windows laptop, and works for the full 10-minute Live-View.
I’m gonna experiment with it a little more, to see if I like it or not. Not an elegant work-around, but I’ve got Ring back on my laptop with a working 10-minute Live-View. Maybe my idea might spur a much better idea from someone else?