Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
UD
Live View doesn't work on mobile when using Ethernet adapter
trending
hardwired-security-cameras
cs-support
I have a Galaxy Note 8 phone connected to the internet using a USB-C ethernet adapter, with Airplane Mode enabled. When I open the Ring app, I can see the feed from my camera on the dashboard, but when I click on the camera to enable Live View, it says "No Internet Connection: This feature is unavailable because your mobile device has no internet connection.". This isn't true. There is an ethernet connection to the internet.
There seems to be some sort of bug in the mobile app where it is explicitly checking for a wireless connection instead of using whatever connection is actually available (ethernet in this case).
Has anyone else experience this? Ring, can we please get a bug logged for this. A fix would be greatly appreciated.
Note that this same issue does not repro on a PC when going to ring.com. Clicking the camera feed on the dashboard brings up Live View no problem, regardless of how my PC is connected to the internet.
Camera: Ring Indoor Cam – 1st Generation (2019 release)
Mobile App: v3.59.0
291 •
0 •
1 •
20-05-2023 05:29:03
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
1
23-05-2023 06:34:36
•