Live view doesn't work on android devices with main account

Video concerns are often related to wifi or mobile device connection variables. As mentioned prior, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. I recommend also trying out the Rapid Ring app, designed for optimal access to live view.

Here is our Help Center article for more tips on troubleshooting Live View concerns. As you mentioned using Android, please check for any Android apps that conflict with the Ring app. If further assistance is needed, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.