Live View changed?

Products Security Cams
#1

Hi, Just checking if live view has changed. My wife using her own Ring account can no longer access Live View. It says the owner can access live view, which I can. However she used to be able to access liveview.

Any idea how to get her back to see live view on our cameras again?

#2

Hey @Ransted! As long as she is added as a shared user from your app, live view should work in her app. Try removing and reinstalling the Ring app on her mobile device, or even re-adding her as a shared user to see if this improves functionality. Feel free to let us know how this goes! :slight_smile:

#3

Ring live view has changed from 10 minutes to one minute or less. Can that be changed back to 10 minutes?

#4

Hi @barrybob. Your Live View should have a 10 minute limit. If it is timing out before that, it could be a network related issue. This Help Center article here has some tip and tricks that could help you. I hope this works!