Ring Video Doorbell

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U
Live view blocked by giant black box
battery-video-doorbell
troubleshooting

We have 2 door cams. Live view works on one. On the other, live view is blocked by a large black box that covers 95% of the screen. The periphery surrounding the black box is quite clear and working well. This happened after recharging the battery and remounting the phone to its fixture on the wall.

724

2

0

03-07-2022 17:57:34

Responses (2)

  • T

    Hi @user16378. It sounds like you have an active Privacy Zone. You can learn more about this feature [here](https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones).

    0

    06-07-2022 18:09:23

    • U

      How do you remove it?

      1

      26-03-2025 01:54:46

        J

        Hi @user_faa9de. Please visit the Help Center page provided by Tom, and it will explain how to delete a privacy zone.

        0

        01-04-2025 16:03:23

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