Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
Live view blocked by giant black box
battery-video-doorbell
troubleshooting
We have 2 door cams. Live view works on one. On the other, live view is blocked by a large black box that covers 95% of the screen. The periphery surrounding the black box is quite clear and working well. This happened after recharging the battery and remounting the phone to its fixture on the wall.
724 •
2 •
0 •
03-07-2022 17:57:34
Responses (2)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user16378. It sounds like you have an active Privacy Zone. You can learn more about this feature [here](https://support.ring.com/hc/en-us/articles/360027979331-Understanding-Privacy-Zones).
0
06-07-2022 18:09:23
•