Live view and video uploads not working on Security Cameras

Hi there, @davidmazumdar! Great work covering all the steps you have taken thus far, and thank you for the detailed description here. As you mentioned receiving these events in your event history, although unplayable, this is a great sign that your Cameras are online and at least communicating the event taking place. Are you receiving push notifications of these events on your mobile device?

Some quick steps I’d recommend here would be confirming your Protect Plan subscription is active, for all Cameras, and also ensuring your device RSSI is reading as sufficient. Please also ensure there is not a vpn enabled on your mobile device. Feel free to confirm what mobile device type you are using for more specific tips.

As a test, try visiting via web browser and logging in to view your video recordings. Let us know if this works for you. :slight_smile: