Live View: Activating Device


I just installed a Ring Pro, and discovered that Live View rarely connects… maybe 1 in 10 times. It usually just gets stuck on “Activating Device” If it does connect, it lasts for just a few seconds.

Are there any methods to fix this? I have tried access Live View through the app on the same Wifi as the Ring, and through cell connection.

This issue effectively disables the key feature of the Ring device - being able to talk to someone at the door through your phone.

I don’t think it’s a Wifi connection problem. Device Health shows RSSI-49. The device consistently uploads videos when motion is detected, though the video clips do have a audio popping sound problem (different post.) I am using a Arris BGW210 modem/router combo.

Thank you.

Same issue here all started after today’s issue with them ring pros showing offline and after they fixed that issue it seems.

I have the original doorbell and it has always been hard to connect on live views. And when someone rings the doorbell by the time I get connected and the person is gone.

Same issue here. In my case, it’s a Spotlight Cam. I installed a Video Doorbell and Stick-up Cam and they are running fine, but my Spotlight Cam seems to be stuck in “activating camera…” I’m getting motion notifications and those videos are blank.

Hey neighbors! Please note that your Live View can be affected by many different factors, and therefore while multiple people may have a concern with Live View, you all could be having this concern for different reasons. Live View is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with Live View, and upload is normally much less than download available from your ISP if you do a speed test), low battery on the device, a high RSSI value, interference from the router, or the wifi connection in the home being used elsewhere (kids, family, friends or roommate using the internet or working from home). If you are experiencing more concerns than just Live View, you can try the steps, but it may be best handled with our support team if your device is not functioning as it should. Below I will list out all possible options you can try! I’ve collected this from other neighbors and my own personal experience. :slight_smile:

Some neighbors have found relief to this concern by doing the following to their network:

  • Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to)
  • Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa
  • Rebooting your router, ensuring that all ports and protocols are opened for the Ring devices
  • Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life
  • Disabling any VPNs

Some neighbors have found relief in this concern by doing the following to their Ring device:

  • Completely reset the device by pressing and holding the setup button for 30 seconds
  • Removing the device (after saving any recordings you may need) and then re-setting the device up
  • Testing Live View with device next to the router
  • Ensuring device is fully charged
  • Looking at Device Health and confirming RSSI is in acceptable range

Some neighbors have found relief in this concern by doing the following to their app:

  • Disabling VPNs on the phone
  • Removing the app, rebooting phone, reinstalling the Ring app
  • Trying the Rapid Ring app
  • Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal)
  • Updating app/OS software on phone

Please note that if you do not feel comfortable enough preforming any of these troubleshooting steps to see if you can get your Live View working again, you can always contact our support team directly. They can take a look into your account and device to determine what is really going on, and what factor may be at play here. Please feel free to come back to this thread and post your solutions that you have found for Live View! For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

“Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to)”

This worked. Live view connects much more consistently. This also fixed an audio issue I had on a different post.


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