Live video not working

Hi neighbours,

I’ve been using the Ring Stickup Cam Battery for 3 days now. After one day I started having troubles with the live feed. I mostly use the camera for live feed because the motion detector doesn’t work behind glass. Now when I try to see the live feed it gets stuck on the loading screen. When I reopen the app I see that the cam has recorded the time I waited for the loading but I never see the live feed. I’ve reset the cam numerous times and tried two different WiFi networks. How can I fix this?

Hey @EmcoCoka. If you’re unable to load the Live View, I recommend checking out our Help Center Article here for more things to investigate into with the Live View concern. After checking over these things, in the event you may still have this concern, your best next step would be to contact our support team. Please give our support team a call at one of the numbers available here. Feel free to come back to this thread and let the Community know how this goes!