My live streaming video stopped working it just spins and doesn’t connect. I can hear the sounds and I can talk thru it but the video never comes up. Can anyone help? I just did an update a few days ago and I’m wondering if that screwed something up.
Hi @Aerogolfer7! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled. Feel free to let us know how this goes! 