Live not working from internet

I can activate Live when I am connected to mi WiFi, using the normal app and the fast ring app, but when I try from the internet it doesn’t work. I turned off the firewall in my router. I can see both cameras connected to my wifi.

What’s going on?

Hi there, @JwL! Just to clarify, live video is working when connecting to your home wifi, but is not connecting to video when using another connection type? You state this is internet, but I’m wondering if you mean cellular data connection?

As it sounds like your live view is working some times, please ensure there is not a vpn enabled on your mobile device. Feel free to let us know what type of mobile device you are using as well. Thank you! :slight_smile: