Live feed doesn't work

Got a camera for the dog. Indoor camera. Wife shared it with me. She can view the live feed, but when I click it, I get a brief black screen and spinning circle, then right back to the app. Live feed is the main reason I bought the thing.

Can anyone help?

Are you saying your wife can view live view on her phone but not on your phone? Have you checked the RSSI signals under Device Health. The lower the number (ignore the negative sign) the better. I have found poor RSSI levels lead to significant delays in Live View activation. You can also try the Rapid Ring app which is designed pretty much exclusively for Live View.

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