Live Button In App Not Functioning


I just got my Ring about 2 weeks ago - the doorbell one w the stick up cam. Both are actually indoors bc I’m not sure if my complex will allow drilling outside the wall as we don’t have doorbells. However, on the live button on the app for the doorbell battery supplied camera (placed in my living room) doesn’t work. The stick up camera works but the doorbell camera is actually closer to my router.

Hi @SAC4. Just to be clear, are you saying that the 2-Way Audio on your Doorbell doesn’t work? Is there no sound at all or is it a muffled sound? Which specific model is this Doorbell?