Line across the screen

hi i just bought my ring doorbell 2020 and im getting a line across the screen when i view the doorbell day or night

Hi there, @booscanlon! Video quality concerns are often related to wifi connection variables. The best first step will be to fine tune your wifi signal strength, in which our Community post has some great tips on doing so.

As a test, try bringing your Ring device inside, near your router to test live view. Please also ensure there is not a VPN enabled on your mobile device. Feel free to let us know how this goes! :slight_smile: