Lights work on my floodlight camera, but camera does not

Both of my floodlight cameras went off-line, and I was only able to reconnect one. My second floodlight cam, when I go to hard reset it, the flashing white light never comes on and I cannot start the reconnecting process. I do have it hardwired and there is electricity going to the flood as the flood lights continue to work. What options do I have here?

Hi @user27317. If your Camera is no longer entering setup mode to go through reconnecting it to your wifi, I would also try a power cycle of the Camera by shutting off the power to it for a minute and turning it back on. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.