It’s been very frustrating with this one camera. The lights are always coming on. I’ve painlessly matched all options to other cameras I have (that lights don’t turn on) to have it so lights don’t come on. I’ve even added a no light schedule for 23 hours per day and the F’ing lights still come on
Hi @jjkorth. Which model of Ring Security Camera do you have? You can find the model name on the original packaging an on the Device Health page in the Ring app. Knowing which device you have will help me provide relevant troubleshooting information.
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I have three floodlight cams (all first generation) bought at different times. They all started doing the same lights on all the time about a week ago. I ended up getting the lights to go off by resetting, but, I don’t have any control of the lights anymore. They will come on for a thirty second period every 30 minutes and hour at night. Doesn’t seem to be motion activated. They also stay on all day now. At first I thought a power outage did something now I wonder if they had a firmware or app software upgrade that caused this. I heard my neighbor resetting their Ring camera about the same time. An app update hit 2weeks ago according to the Apple app version history 5.62.0. (Perhaps the culprit)
Controls are set as: on dusk till dawn every day, motion activated lights are set off, the light switch times out and gives a failed to turn on message. The other thing I noticed while resetting, power cycling and rebooting multiple times was that the lights seem to be the opposite of status on the app. When the lights are on the app shows off and visa versa. It’s also tricky to reset these old ones because the app requires a scan code. I have to manually get them back on line. It’s not intuitive.
Please help figure this bug out. Thank you.
Hi @Ring2112. The lights on the Floodlight Cam have a separate range of motion detection than for the Camera itself. This means that a motion may trigger the lights without triggering the Camera. The lights will always come on with motion when it’s dark enough outside. You can find more information on how to adjust the light settings here. I’d suggest reviewing the light settings, as well as checking the area your Floodlight Cam covers for any sources of heat or reflective surfaces. The Floodlight Cam uses PIR motion detection, so those are some common triggers.
Lastly, you can also perform a quick reboot in the Ring app using the reboot option on the Device Health page. This is a good troubleshooting step to try for any performance issues, and the reboot will only take a few moments. For more in-depth assistance with your Floodlight Cam, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.