Lights on Floodlight Cam Plus stay on

I recently disconnected my FL cam for siding installation. I reinstalled it, exactly the way it was wired before and now the lights will not turn off no matter what I do. What gives?

Hi there, @BrianT! Lights will only usually remain on if there is a schedule to do so, or if the Floodlight Camera is not successfully reconnecting to the network. As you mentioned having this working before, there is likely not a schedule active. Please reconnect your Ring device by following the steps in this help center article.

Please also ensure there is not a VPN enabled on your mobile device. I hope this helps! :slight_smile:

Exactly my issue. Did you figure it out?

Hi @user20146. As Marley has mentioned, you may need to reconnect your Floodlight Cam to WiFi. If this problem persists, you can reset your Floodlight Cam by pressing and holding the Setup Button for 20 seconds, then releasing. Let me know if this helps.