Lights do not work on floodlight

Products Security Cams
#1

We have 2 wired floodlight cams and have been installed for almost 2 years. 1 works just fine and the other doesn’t. The cam works as intended, but the lights aren’t coming on. I can hear it “click” as if the lights are going to come on yet they never do. Nothing has changed and it suddenly just stopped this week. I tried resetting our router and factory restore on the floodlight, but no dice.

Again, the cam works just fine and it is getting power and has a signal, but the lights are not working.

#2

Hi @jwatt130. Since you’ve tried the basic troubleshooting steps and the light is still not coming on, it would be best for you to contact our support team directly. They’ll be able to take a deeper look at your device and the warranty to determine if a replacement is needed for the light. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.