I just recently installed the floodlight cam (wired version). I am having an issue where the light comes on for no reason. The camera does not record nor do I receive any alert that there is motion in the direction in which the camera is facing. I have rebooted the camera several times but the problem continues. I have also checked the firmware and it is stating it is up to date. I have minimized the light sensor all the way down to stop the light from turning on every few minutes. But doing this defeats the purpose of the camera. I want the area to be well lighted when the camera is recording.
For the record I have two solar cam spotlights that never give me this problem.
Hi @Deputy514. It sounds like you’ve done a fair amount of troubleshooting on your own, thank you! It would be best to reach out to our support team to look into this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Hey Ring -
Just looked out the window - everyone on my road has a RING floodlight camera and EVERYONES lights are on!!!
Ring wtf is going on?!
Can you sort this problem out ASAP please. This is now a security risk
Hi @Brum13. I’m not sure what troubleshooting steps you have tried, but this post here has some great information. If you are unable to find a solution, the contact information for our support team can be found in that post as well.