Responses (1)

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Steve125

Got 2 standard devices one for us and one for parents .... thiers the light round the push button is contantly illuminated .... our nothing ....err Why ??Cheers

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12-10-2020 09:04:47

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Caitlyn_Ring

Hi @Steve125. Can you clarify which model of Ring Doorbell or Camera you have? If it's a Doorbell, is it hardwired to an existing doorbell circuit or is it running off of battery power? Feel free to attach photos, as that would help demonstrate what light you're referring to. :)

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13-10-2020 19:47:06

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Steve125

Hi ... thanks, just the standard ring doorbell Both are running off battery power Light as photos Thanks

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13-10-2020 20:20:47

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Caitlyn_Ring

@Steve125 Thanks for sharing those pictures with us! Are either of these Doorbells wired to an existing doorbell circuit, as outlined in [this](https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-With-an-Existing-Doorbell) Help Center Article? If so, this would explain why the light remains on for that Doorbell. Wiring the Doorbell to an existing doorbell circuit will provide it with a trickle charge to help keep the battery topped off.

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13-10-2020 20:40:17