Letter for Insurance Co. discount

I have a Ring Protect Plus Subscription for my Napa home and my insurance company needs a letter stating that I have 24/7 monitoring of my alarm system for police and fire backup. Is this possible? Also, I am curious that I have never been able to talk to anyone at your monitoring headquarters to know that there is actually a human being watching over my system alerts.
Thank you for any help you can give me.

BTW, how does one concatact Ring and talk to a human being?

Hi @debadguy! When you register your Alarm, subscribe for Protect Plus, and enable professional monitoring, you should receive an email confirmation. This email will contain confirmation of your registration, any permit requirements of your municipality, and information that you can send your insurance provider.

If you did not receive this information, or need more, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I received an alarm permit number from the county. How do I get a letter from you stating that my alarm is professionally monitored?

Thank you

Sorry, but this response did not answer the question on how to get a letter for the insurance company.

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@debadguy and @SharpDani,

Official Alarm certificate letters are available for insurance discounts. The certificate letter is available from your Ring App, or when you login online to Ring.com. To get your Alarm certificate, follow these instructions:

Using the Ring app:

  • Tap on the Menu

  • Tap Settings

  • Tap Monitoring (must say “Professional”)

  • Tap on Insurance Certificate (and you’ll receive an email copy)

Using online:

  • Login to your account on Ring.com

  • Click Settings from the main menu at the top

  • Click Monitoring (must say “Professional”)

  • Click Insurance Certificate

  • Download and/or Print and/or email the Insurance Certificate


I hope you find this helpful :slight_smile:

@Marley_Ring , I think this letter is what they were specifically looking for.

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