I have a Ring Protect Plus Subscription for my Napa home and my insurance company needs a letter stating that I have 24/7 monitoring of my alarm system for police and fire backup. Is this possible? Also, I am curious that I have never been able to talk to anyone at your monitoring headquarters to know that there is actually a human being watching over my system alerts.
Thank you for any help you can give me.
BTW, how does one concatact Ring and talk to a human being?