Hi, I have a ring floodlight pro and noticed when not light outside, or when the floodlight is on, night vision is covered in dots like water stains. On closer inspection I noticed the lens cover is flapping off , I touched it and it fell off all together.
How do I go about replacing this ? Do ring sell official self adhesive covers or will they suggest it’s out of warranty and nothing I can do about it ? Does it ‘need’ the cover even ? I noticed it looks polorised so wandering if it helps with lens flair or something?
Hi @Jongotham. For information about your device and if it is still covered under warranty, you’ll need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
I have gone through 2 cameras for the same issue already. The cam is protected and not in sunlight. It doesn’t get water on it either, yet the lens falls off.