Responses (17)

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straitjacket

I purchased my Ring Doorbell Pro on a promotional upgrade. Shortly after the warranty ran out the lens began to craze which caused a foggy image. The lens is finally so crazed there is now no image - the device is unusable. The best Ring support would do is offer me a 35% discount off full price. This makes replacing it cost twice (2x) more than I paid for it. This is not a solution that values a long time customer and promoter.Ring support through e-mail was simply unresponsive over the past year. Chat is not taking calls for support. I had to call and wait on the line 30 minutes.They have no replacement parts to offer even though it would be very easy (and cheap) to replace the defective part.They offer no repair service so I cannot send it in for them to fix it.They do not recognize UV decay of their plastic a design flaw which it clearly is.I was an early adopter of Ring and promoter, but this experience has left me wondering if my loyalty was misplaced. These products are too expensive to not offer any real support to correct a problem like this.Is anyone else having a problem like this?

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06-07-2020 20:21:43

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SML

Had the same thing happen. I gently pealed the rest off and ofcourse there was crazing underneath it. I used Nevr-Dull magic wadding polish on it and it cleaned it right up. Just be careful pealing the top layer off not to scratch anything. Then polish it up with the Nevr-Dull.

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07-09-2020 18:07:39

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SML

Finish pealing off the top layer gently and use Nevr-Dull magic wadding polish on it. I did and it cleaned it right up. You may have to do it a couple times to get it all cleaned but it worked for mine.

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07-09-2020 18:10:15

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motorradray

Looks like you left the protective shipping film on there. If you take the cover off the doorbell, it should have a sticker there saying to remove protective film.

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23-09-2020 23:34:03

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straitjacket

The protective plastic was in fact removed. The problem is Ring did not formulate the plastic with appropriate UV inhibitors.

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24-09-2020 23:39:48

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ComEd

Has ring seriously not replied to this forum post? I too have lense haze on my front doorbell camera (Pro version). I have 2 of these cameras and 3 chimes. I’m stunned that a company producing products for outdoor use wouldn’t think to UV treat the plastics covering the lense. I have 4 FLIR cam

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25-09-2020 12:23:28

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MHuertasta

I think I have the same problem. All of a sudden the lens looks cloudy, I took it down dried it up, reset it and still the same thing - cloudy.

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22-10-2020 22:15:34

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user_be6717

I know it's 5 years to late but clear tape fixes the issue.. Like packing tape.. Pretty average to have to do on a new camera.. In 2024.. 

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09-09-2024 00:09:11

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tgreagin
I am also having this problem! Ring should remedy this problem.
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12-11-2020 15:12:02
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H
Heliofar
Hi there, is nothing to do with moisture-is the quality of the plastic and also the rubber of the bottom-after 3 1/2 years is a piece of garbage! It happened to my device! The only available option is to get a 35% discount to buy a new device.!
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12-04-2021 23:37:56
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laurenh87
Same issue ... have had my Pro since 2019 and now it is useless. Why buy another, only to be right back here in a few years. Moving on to a better quality product.
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02-05-2021 16:50:15
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