Ring Video Doorbell

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C
Last Health Check was…. 1969?
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Ring Doorbell Pro working fine until a recent power outage and now the last check is permanently stuck in the year 1969, 12/31/1969 to be exact. Any way to correct this obvious error? Rebooting didn’t do anything. Doorbell is functioning fine aside from this.

2531

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16

22-04-2023 10:39:10

Responses (17)

M
Same here. It seems they've broke a lot in the last couple weeks. I can't switch to wired mode anymore. The motion zone setting have been narrowed and the global snooze isn't working properly. This used to be a pretty stable app but it's terrible lately.

1

23-04-2023 01:36:13

T
Hi neighbors. Thanks for bringing this to our attention. This concern will be fixed with a Ring app update. Rest assured, this is just a visual bug and will have no impact on your Ring device's performance. Thanks again, neighbors.

1

24-04-2023 02:18:53

U
Hi, I'm in the UK and all my devices showing last health check as 01/01/1970, 01:00.

0

25-04-2023 05:05:08

D
I have the same issue

0

29-04-2023 08:34:23

R
My guess is the bug is setting all Device Check Dates to 1/1/70 12:00a GMT. That would account for 12/31/69 7p US EDT. And 1/1/70 1:00a UK. Maybe??

1

03-05-2023 03:41:14

R
Is there any timeframe for Resolution? Importantly, is the system still doing device checks based on regular process/rules/intervals. OR Are all device checks suspended untill this bug is resolved??

2

03-05-2023 03:43:27

U
Same here in Japan. Wonder when is the next app update… it’s already been a week…

1

05-05-2023 08:19:44

P
It doesn't look like there's ever been a real firmware update for the ring car cam, but there has been an issue from the latest ring application update at least on my iPhone. Ever since the latest update, the last health check always says 12/31/69 at 7 PM. No matter what I do it never changes that date and time now. Has anyone else noticed this as well?

1

01-05-2023 01:11:15

U
Anyone noticed ye devices coming with strange date on health check? ![IMG_0060|398x499](upload://ps5k2oGNChh5IAo4a9KYOMkO2EO.jpeg) Been like this on all our devices for few weeks. How to fix it? Thanks

1

01-05-2023 07:09:23

C
Hi neighbors, thanks for your continued feedback. This visual bug will be fixed in a future app update. In the meantime, there will be no impact on the performance of your Doorbell or Camera.

0

02-05-2023 03:39:15

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