Keypads, motion sensors and sirens suddenly offline

Products Ring Alarm
#1

Last night for some reason 2 out of 3 keypads, 1 of 4 motion sensors and 2 out of 3 sirens just lost connection with the base. We have a lot more items that remain functional.

I have tried:

reboot base station

removal of z wave device

removal of 1 keypad that now will not reconnect in app

press 5 and click in reset pin on the back of 1 keypad

I have no idea what is happening and it’s a bit suspicious.

#2

and of course as soon as I post, I find a solution. I had to unplug the power from the base and the reset using a paperclip.

I guess something got messed up. Wish there were better logs to see what happened.

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