Both Keypads 1 gen1 and 1gen2 as-well as a motion sensor went offline last night around 11:40 PM PST. Other z-wave devices stayed online and some are within a few feet from the failed devices. I can reconnect the devices if I move them within a few feet of the hub but as soon as I put them back to the original location they fail. They have been in the same location for more than a year. Any one know what could have happened?
Hi @pieperj814. If you added any new devices around that area, there might be something causing interference with your Ring Alarm components that fell offline. If there are any new electronic devices, try moving those around to see if they’re the source of the interference. If this concern continues to persist and your devices won’t stay online, please give our support team a call at one of the numbers available here so they can take a closer look. If you are outside of the US, please visit here to see how to contact support.