Keypad won’t disarm alarm

I set up a code and connected everything via the directions. But when I arm my home and come back in. I can not disarm it via the key pad?

Hey @Rudy787. How are you trying to disarm the system? You will need to put in your 4 digit code and then hit the Disarm button. Please let me know what the Keypad does when you do this, and then go into the Ring app > Main Menu > History > Alarm and tell me if it is rejecting the Pin Code or what it says here. Let me know how this goes! :slight_smile: