My keypad sound became garbled and then abruptly stopped working about a week ago. The keypad still functions but no sound. I have checked to make sure the firmware is up to date, I have reset the system. After a reset it comes back for a few minutes but then garbles and drops off again. This seems to be a known QC issue, I’ve seen dozens of posts. I need to get it replaced but I have no way of contacting help. I get stuck in this endless community support loop.
Hey @Sschwegler. If your Keypad has poor audio quality and you need it replaced, you will need to be in contact directly with our support team via phone. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.