Keypad ruined by firmware update?

Firmware update from this week now keypad is not connected. Did anyone else run into this? Called support but they were no help. Disconnected device and reinstalled but only lasts 10 minutes until red light goes on and keypad offline.

Hi there, @Tyson473! This is odd to hear and should not be happening to your Keypad. Check out our help center article for steps on troubleshooting the Keypad, including how to reset it.

As you’ve worked with our support team on this, they should certainly be able to offer a solution, or work to help you find one. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.