Keypad Problem

My keypad was making strange noises one day during disarm (muffled beeping) - the alarm accepted my keypad entry but the red “armed” light stayted on as if was still in delayed entry but was not flashing. After a while it goes back to “sleep”. I tried charging it but that disnt help. Unit is conntected and allows arm/disarm with the correct button presses, but the sound and the lighting is erratic. Any thoughts?

Hey @PJC. If your Keypad is still having this concern with the sound and lighting, it would be best to follow up with our support team on this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes! :slight_smile: