i’m having the same problem, i have a 1st gen keypad that doesn’t stop blink, we bought it for our new house, and we opened the box and configure some of the devices, my husband linked it to his account, but we still had some improvements to do, so we just storage everything in the box again (this was like 4 months ago).
Yesterday we decided to finally use it and linked it to my account, because i had in there the ring doorbell, so we remove the devices from my husband account and linked it with mine, the base station and the contact sensor worked ok, but when we tried to setting up the keypad, the message with “worng network” appear, then i plug the keypad to the base station with the cable, but started to blink white, and is blinking since yesterday.
I tried to remove the device, factory reset, and nothing happen…
when i unplugged the keypad it’s dead, nothing happens, the light are all off.
I don’t know what to do anymore… i did what it said here to remove from the base,
Hi @CPD68. It’s possible the factory reset isn’t going through because the device is still in your system. Please follow these steps to get the keypad removed and then re-added:
Open the Ring app and go to the main menu at the top left
Select Devices, Alarm Base Station, and then find the keypad in your list
From the keypad’s profile, select the gear icon at the top right
Select Advanced Options and then Remove Failed Device
If the Remove Failed Device doesn’t work, please follow the normal “Remove Device” process
Once the device is removed, perform the factory reset of the keypad. Once it’s reset, please re-add the device back to your app through the “Set up a Device” section in the main menu. If you run into any roadblocks during this process, please reach out to our support them here. Let me know how it goes!
and i did it, then tried factory reset (AGAIN), and nothing change. I add it again, and i just have the same message of “wrong network” i don’t know what else to do
Somebody please help