keypad not appearing in device list

I’m a noob. Slowly installing bits of my new system. I installed the keypad, but it doesn’t show up in the device list. However, when I reset it and try to reinstall, the app tells me it’s already installed.

So…why won’t it appear in the device list?

Good question @Krusha! It sounds like you are looking at the top level Alarm device section. If you then tap on the Alarm Base Station, it should expand and show all your Alarm devices. In the Ring app, open the main menu, tap devices, then select “Alarm Base Station”. The next page should contain your Keypad. Let me know if this worked for you! :slight_smile:

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