Keypad LED Brightness Keeps Resetting to 0%

Hello All,

My Keypad is permanently connected to a power source and I have set it to illuminate to 100% when motion is detected.

Every so often (I suspect when there is an update), the brightness setting keeps dropping to 0%. Everything else is the same, so it should trigger on motion but doesn’t because the brightness setting has been lowered.

The last time this happened was yesterday.

Anyone else experiencing this?


Hi @andylee_me_uk. For this concern, I suggest reaching out to our support team. They’ll be able to diagnose whether this correlates to a specific update, or something else. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Thai happens to me too. At least once a week. It’s so frustrating.

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