U
Keypad Issues
alarm
troubleshooting
keypad
My gen 2 keypad, which is plugged in 24/7, is going offline and won't hold a charge. I'm not sure why the battery is even in-play with the keypad being plugged in. The unit goes completely dead. If I unplug it and plug back in, the keypad shows it is charging. However, it never seems to fully charge and goes offline again within a few hours.
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20-07-2023 01:10:07
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Caitlyn_Ring
Hi @user51730. First, try plugging the Keypad into a different power outlet and ensure the power cable is firmly connected at both the Keypad and outlet. If that doesn't work, I'd recommend resetting your Keypad by following the factory reset steps [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-Generation-). After the Keypad has been reset, set it back up in the Ring app. If this issue persists despite trying the above troubleshooting steps, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-07-2023 05:18:46
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