Fix the problem that causes the keypad to freeze after a couple weeks on power so we don’t have to recharge it, from the base station or otherwise. After all, they’re designed to be powered all the time. Else why have the wiring channel on the back, and even the new style mounting bracket from just the last 90 days that has a hole in the middle to feed the power cable into a junction box or through the wall (like when replacing an existing security system)?
It is quite ridiculous that this has been a well known issue since the Alarm launch LAST YEAR and it’s still not resolved. Having a core component of the system become randomly useless if you use it—as designed—is not OK for a few days, let alone nearly a year. I know Ring is new to the security scene, but this is completely unacceptable.
If it’s a hardware problem, rather than software as the current story line goes, it’s time to stop sending the defective devices out and replace everyone’s with a new hardware version. The longer you let this go on with no resolution, the more it’s going to cost you to fix if it’s something that can’t be done in software.
Oh, and it’s also not OK that the support agents are now being told to falsely tell users with this problem that the keypad isn’t designed to be constantly powered and was never meant to be used that way. Lies like that are just making this worse.
Fix the software, or start shipping a new hardware version, that doesn’t have the problem, to everyone who has the defective ones.
I’m tired of having to use smart plugs and other crude workarounds to keep them charged in permanent installs (like alarms are supposed to be). It makes me look like an idiōt when I have to explain why their keypad stopped working and what I have to do to fix it. And also explaining to my family why our own keypad does the same thing.