Keypad flashing red battery light

Brand new install. Plugged in the keypad and get a fast flashing red battery light. I’ve unplugged/replugged, reset (“1” key), etc. The flashing lasts for a few minutes and then nothing. Help?

That is definitely an unusual light pattern to see. Please attempt a reset by briefly pushing in and releasing the pinhole button on the back of the Keypad, while it is unplugged. You will likely need a paper clip to do so.

If this does not resolve that LED indicator, I recommend reaching out to our support team for more in depth troubleshooting.

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Brand New just received 2 days ago. all door sensors and PIR Motion Sensors are connected and working fine with Base Station including one keypad. but the extra keypad is acting strange whenever I plug, it’s red battery light is blinking fast. tried “5” rest and all things can find in the ring site. but still no luck. only once it turned blue for like 1 min and then when i try to connect to the base station blue light went off. now every time when i do rest with a pin to the back the white light comes on and goes off with network indicator.

@KH2TX wrote:

Brand new install. Plugged in the keypad and get a fast flashing red battery light. I’ve unplugged/replugged, reset (“1” key), etc. The flashing lasts for a few minutes and then nothing. Help?

HI did you get your keypad fixed up?